Complaint Policy
This procedure addresses complaints regarding content, procedures, or policies handled The Iraqi National Journal of Nursing Specialties (INJNS) or its editorial team. Complaints can be valuable for improvement, so we strive to respond promptly, respectfully, and constructively. Confidentiality is maintained throughout the process. This procedure aims to ensure fairness for both those making complaints and those affected by them. The Editor will follow guidelines published by the Committee on Publication Ethics.
• Complaints about publication ethics or scientific content
If the complaint is not resolved by the editor, it will be escalated to an independent Complaints Committee, which includes external members. The Committee will review the complaint and make recommendations to resolve it fairly and impartially. Decisions made by the Committee are final.
Complaints can be made via email or letter to the journal's editorial office. They should include specific details about the complaint and any supporting documentation. The journal aims to acknowledge receipt of the complaint within three working days and provide a substantive response within 21 working days.
The journal takes all complaints seriously and treats them fairly and confidentially. It is committed to continuous improvement and uses complaints as an opportunity to enhance its policies and procedures.
• Complaints about processes
Complaints about the review process, such as the time taken for review, should be directed to the Editor. The Editor will review the complaint and respond to the complainant's concerns. To contact the editorial and publishing management team, please send an email to: [[email protected]]
• Complaints will be acknowledged within three business days.
* A full response will be provided within two weeks, if possible.
* For complaints deemed vexatious or part of a coordinated campaign, we may respond outside of the suggested timeframes.
* We may not respond individually to all complainants.
• **External Complaint Options:
If you remain dissatisfied with the handling of your complaint, you may contact an external organization for assistance. Examples of such external organizations are but not limited to “Committee on Publication Ethics”
